Ship With Us!
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With Over 25 years and more than 10,000 deliveries.

MJ Family Auto and FTW Services will offer you a piece of mind with expertise on getting the car shipped to your home, business or office.

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Home Delivery FAQs

  • What is Home Delivery?

    Home Delivery is a service available on our platform that lets you purchase vehicles and have them shipped to your home, office, or another location of your choice from a professional vehicle transportation company.The transportation company sets its own pricing for vehicle transportation. Vehicles that have a Home Delivery option available on our platform will have the transportation company’s delivery fee displayed under the dealer’s price, as in the example below.$2,607 delivery to Kent, WA
  • Why may the Home Delivery fee change slightly?

    The delivery fee is determined by the transportation company, and, depending on distance, can vary in price. The transportation company’s fee as displayed on the TrueCar platform may change when the dealer enters your full address during your vehicle purchase process.
  • How long will it take to have my vehicle picked up for delivery?

    It’s not possible to guarantee the pickup date when shipping a car, but the transport carriers typically pick up the vehicle within 1-5 business days. Once a carrier is assigned, the transportation company can estimate the pickup time frame.
  • How long does delivery take?

    Because of uncontrollable circumstances, such as weather, traffic, and construction, the transportation company’s pickup and delivery times can only be estimated — a specific date cannot be guaranteed.
  • Once I schedule my delivery, how will I know when my order is confirmed for delivery?

    You will receive an email from the vehicle transportation company confirming your delivery or pickup date and providing details on what to expect at your appointment.
  • Do I have to be present at delivery, or can someone receive the car on my behalf?

    All individuals on the contract are required to be present at the time of delivery. This includes the purchaser and any cosigners on the contract. If you have a trade-in, the owner(s) listed on the vehicle’s title should be present at the delivery appointment.
  • Can I schedule an earlier delivery or pickup date than what is shown during my purchase?

    The earliest delivery or pickup date shown is the soonest that the transportation company estimates that it will be able to deliver your vehicle, based on the vehicle’s location and transport availability.
  • Can I reschedule my delivery appointment?

    If the vehicle has not already been picked up from the dealership, you can coordinate with the dealer to make arrangements with the transportation company to reschedule your delivery appointment, but once the vehicle has been picked up, rescheduling is likely no longer possible.
  • Can I expect a specific date and time for my vehicle shipment to be delivered?

    The dates provided by the vehicle transportation company are estimates. Weather, traffic, and construction are all factors that could cause a delay in pickup and delivery of your vehicle. Once a driver is assigned to your shipment, a more precise delivery time frame can be provided by the carrier. The carrier will call you to set a specific time to meet for delivery.
  • Can I refuse delivery if the vehicle delivered is different from the photographs or description provided online?

    Yes. If the vehicle that arrives is different from the photographs or description provided online, you can refuse delivery. Upon a refused delivery, the transportation company will take the vehicle away, and the dealer will pay the delivery costs for the vehicle to be returned to the dealership.
  • What happens if my vehicle is damaged during transportation?

    In the rare case there is damage to your vehicle, you will need to submit a damage claim to transport company within 48 business hours of delivery via email at You must be present for inspection of the vehicle upon delivery. The condition of the vehicle will be noted in detail at the time of pickup within a document called the Bill of Lading. This document will then be presented at the time of delivery. You must notate any damage on the Bill of Lading and include it in your claim submission.
  • Who should I call if there is an issue with my vehicle delivery?

    If you’re experiencing issues with Home Delivery, please reach out to your point of contact at the dealership. For additional help, call FTW Support Team at 1-877-751-6117 . If you have questions about the process, FTW and MJ Family team members can assist you Monday-Friday between 9:00 AM – 7:00 PM PST and Saturday between 9:00 AM-6:00 PM PST.